Refund Policy

This Refund Policy was last updated on September 15, 2026.

This Refund Policy sets out when and how refunds are provided for subscriptions and one-off charges purchased on findgpslocation.com (the "Site") and for the FindGPSLocation service (the "Service"). The Service is operated by Axiom Matrix Limited ("we", "us", or "our"). This Refund Policy forms part of, and is incorporated into, our Terms of Use, and is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without prejudice to any mandatory consumer protection rights you have under the law of your country of residence.

1. Scope and Key Principle

This Refund Policy applies to all subscription fees and one-off charges paid through the Site.

Key principle: the Service provides immediate access to digital content and location results. Once a subscription period has started and the Service has been accessed or used, fees are generally non-refundable, except in the situations described in Section 3.

2. Statutory Right of Withdrawal (EEA and United Kingdom Consumers)

If you are a consumer in the European Economic Area or the United Kingdom, you normally have the right to withdraw from a distance purchase within fourteen (14) days without giving any reason. Where you expressly request that the Service begins during the withdrawal period and acknowledge that you lose the right of withdrawal once the Service has been fully performed, that right ends at that point.

To exercise the right of withdrawal before the Service is used, notify us at support@findgpslocation.com within fourteen (14) days of the purchase. Refunds under this Section are made within fourteen (14) days using the same payment method as the original transaction.

3. When We Issue Refunds

We will refund a charge, in full or in part, in the following situations:

Duplicate charge: the same subscription or order was charged more than once.

Incorrect amount: you were charged an amount different from the price displayed to you at checkout.

Charge after cancellation: you were charged for a renewal after you had cancelled your subscription in accordance with our Terms of Use (cancellation completed at least 24 hours before the end of the then-current period).

Unintended trial conversion: you were converted from a trial into a paid subscription and you contact us within seven (7) days of the charge, provided the Service has not been materially used.

Service failure: the Service was unavailable or materially malfunctioned for reasons within our control and we were unable to restore it within a reasonable period after you reported it to us.

Unused first purchase: you purchased a subscription, never accessed the Service, and request a refund within fourteen (14) days of the purchase date. This applies to a user's first purchase only.

Legal requirement: a refund is required by mandatory consumer protection law applicable in your jurisdiction.

Refunds are granted at our reasonable discretion, based on the information you provide and on our own transaction records.

4. When Refunds Are Not Available

Refunds will generally not be granted where:

You have already accessed or used the Service during the relevant subscription period, including sending location requests or running reverse lookup searches.

The recipient declined or did not respond to a location request, or the target device was not connected to the internet or did not have GPS enabled (see Sections 3 and 9 of our Terms of Use).

Reverse lookup results were incomplete, inaccurate, or not current (see Sections 2 and 10 of our Terms of Use).

You failed to disable auto-renewal at least 24 hours before the end of the trial period or the subscription period, as described in Section 5.3 of our Terms of Use.

You are requesting a refund of a partially used subscription period, or of promotional, gifted, bonus, or reward-based entitlements, which are non-refundable and non-transferable.

Your account was terminated for a violation of our Terms of Use, including any prohibited surveillance use.

The request relates to a charge made more than ninety (90) days ago, unless mandatory law provides otherwise.

Approved refunds cover the fees actually charged for the affected period. They exclude bank or payment-processing charges already incurred, except where applicable law requires otherwise.

5. Cancelling Your Subscription

You may cancel your subscription at any time through your account settings or by emailing support@findgpslocation.com. Cancellation stops all future charges. It does not automatically entitle you to a refund of the current subscription period, and we do not offer pro-rata refunds for partially used periods, except where required by applicable law or where a material change to our Terms entitles you to one.

6. How to Request a Refund

Send an email to support@findgpslocation.com with the subject "Refund Request" and include the following information:

The email address registered on your account

The order or transaction reference shown on your payment receipt

The date and amount of the charge

A clear description of the reason for the request, together with any supporting evidence (screenshots, error messages, or correspondence)

Requests should be submitted within fourteen (14) days of the charge concerned, or within seven (7) days of a trial-to-paid conversion. Requests submitted later than this may be refused.

7. How We Process Approved Refunds

We acknowledge refund requests within two (2) business days and normally complete our review within five (5) business days.

If further information is needed, we will contact you, which may extend the review period.

Approved refunds are issued to the original payment method within ten (10) business days of approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Refunds are made in the currency of the original transaction. We are not responsible for exchange rate differences or for fees charged by your bank or payment provider.

8. Chargebacks and Payment Disputes

Please contact us before filing a chargeback with your bank or card issuer so that we have the opportunity to resolve the matter quickly. Filing a chargeback may result in the temporary suspension of your account while the dispute is investigated, and we reserve the right to contest a chargeback using evidence of purchase, consent, and service usage. Where a chargeback is found to have been made in bad faith, we may recover our losses and terminate the account.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. The current version will always be posted on the Site with an updated "Last Updated" date. Material changes will not be applied retroactively to refund requests already submitted before the change took effect.

10. Contact Us

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us at:

Email: support@findgpslocation.com

Company Name: Axiom Matrix Limited

Registered Address: RM 1609 LEIGHTON CTR 77 LEIGHTON RD CAUSEWAY BAY HONG KONG

We acknowledge refund requests within two (2) business days and will provide a substantive response within thirty (30) days.